Terms and Conditions
Table of Contents
1. Introduction
These Terms and Conditions regulate the relationship between the customer and BC Travel regarding the booking and ample use of transfer services.
2. Definitions
Company: BC Travel, service provider.
Client: Person or entity that requests and/or uses the service.
Voucher: Booking confirmation document.
Transfer Service: Transport service between the requested origin and destination.
3. Booking and Payment
Payment Methods
We accept payments via Credit Card (online) or Cash to the driver.
All prices are in Euros (€) and include VAT at the legal rate in force.
Confirmation
The booking is only confirmed upon issuance of the Voucher or confirmation email.
Under 18s must be accompanied by an adult.
4. Changes and Cancellations
Changes
Changes to the booking must be requested at least 24 hours in advance.
Subject to vehicle availability and possible price adjustment.
Cancellations
Refund Policy
- Refund 100% with more than 48 hours notice.
- Refund 50% between 24h and 48h notice.
- No refund with less than 24h notice.
Refunds are processed within 5-10 business days to the same payment method.
5. Luggage Policy
Luggage Types
- Small (Cabin): Up to 55x40x20 cm (~10 kg).
- Medium: Up to 65x45x25 cm (~15-20 kg).
- Large: Up to 75x50x30 cm (~23-32 kg).
- Special/Oversized: Golf bags, surfboards, instruments, strollers, wheelchairs (please notify in advance).
Included per Passenger
Each passenger is entitled to transport free of charge:
- 1 Main Bag: Can be medium or large (up to large size limits).
- 1 Hand Luggage: Small backpack, handbag, or laptop bag (must fit at feet or on lap).
Note: Golf bags count as the main bag. If you have a suitcase AND a golf bag, you may need a larger vehicle.
Vehicle Limits
| Category | Max Large Bags | Total Capacity |
|---|---|---|
| Standard (Sedan) | 2 | ~2 Large + 2 Small |
| Comfort (Estate/MPV) | 3-4 | ~4 Large + 4 Small |
| Van | 8 | ~8 Large + 8 Small |
Additional Policy
- Extra Luggage: Any luggage exceeding the limits must be communicated. It may require a larger vehicle or payment of an extra fee.
- Excess Weight/Dimension: The driver may refuse to transport items that jeopardize safety or do not fit in the vehicle.
Important Notes
- We are not responsible for damage to fragile or valuable items not properly packed.
- Failure to report excess luggage may result in service refusal without refund, if transport is not safe/possible.
7. Responsibilities
Client Responsibilities
Provide accurate information (flight number, dates, times, address).
Present yourself at the agreed location at the scheduled time.
Company Responsibilities
Ensure the service is provided under safety and comfort conditions.
We are not liable for delays caused by force majeure (traffic, weather, strikes, accidents).
In case of vehicle breakdown, we will provide a replacement vehicle as soon as possible.
If unable to provide the service, we will refund the full amount paid.
Important Notes on Delays
We understand that flights may be delayed. Our drivers monitor flights.
- 1
Flight Delays:
We wait up to 60 minutes after the flight lands at no extra cost. After that, an extra waiting fee may apply.
- 2
Departure Pickups:
The driver will wait up to 15 minutes at the pickup location. If no contact is made, it will be considered a "No Show".
"No Show" situations are not refundable.
8. Complaints
Any anomaly must be reported immediately to our customer support.
Formal complaints can be sent by email or via the Electronic Complaints Book.
6. Services (Conduct Rules)
Prohibitions
Smoking and alcoholic beverages are strictly prohibited inside the vehicles.
We refuse transport to passengers under the influence of alcohol/drugs or demonstrating abusive behavior.
Fines / Damages
The client is responsible for any damage caused to the vehicle (e.g., cleaning due to illness/spills).
9. Privacy and Jurisdiction
Personal Data
Data is processed regarding the GDPR and our Privacy Policy, solely for the purpose of the service.
Applicable Law
These terms are governed by Portuguese law.
Dispute Resolution
In case of dispute, the consumer may resort to an Alternative Dispute Resolution Entity (e.g., CNIACC).
10. Contacts
Customer Support
Email: geral@bctravel.pt
Phone: +351 915 191 975
Website: www.bctravel.pt
11. Important Notes
- Extra stops must be requested and may be charged.
- Animal transport is only allowed in carriers and upon request.
- Promotional campaigns are subject to specific conditions.
Last Updated: December 2024
These terms may be updated without prior notice.