Frequently Asked Questions
Everything you need to know about our private transfer services.
How do I book a transfer?
Booking is simple. Use our online booking form to select your pickup location, destination, date, time, and vehicle type. You will receive an instant quote and can confirm your reservation in just a few clicks.
What happens if my flight is delayed?
We monitor all flight arrivals in real-time. If your flight is delayed, your driver will automatically adjust the pickup time at no extra cost. There is no need to contact us unless your flight number changes.
Are your prices per person or per vehicle?
All our prices are per vehicle, not per person. The price you see includes the entire vehicle for up to the stated passenger capacity, with no hidden extras.
Can I book a return transfer?
Yes. When booking, simply select "Round Trip" and enter your return flight details. You can also book your return transfer separately at any time.
Do you provide child seats?
Yes, child seats are available free of charge upon request. Please specify the number and type of child seats needed when making your booking so we can ensure the correct equipment is fitted.
Where will I meet my driver at Faro Airport?
Your driver will be waiting in the arrivals hall with a name board displaying your name or group name. We also provide the driver's contact number in your confirmation email.
What is your cancellation policy?
Cancellations made more than 24 hours before the scheduled pickup time receive a full refund. For cancellations within 24 hours, please contact us and we will do our best to accommodate you.
Do you operate outside the Algarve?
Yes. In addition to covering the entire Algarve region, we offer long-distance transfers to Lisbon, Seville, Granada, and other destinations across Portugal and Spain. Contact us for a custom quote.
Is WiFi available in the vehicles?
Yes, complimentary WiFi is available in all our vehicles. Simply ask your driver for the network details.
How can I pay for my transfer?
You can pay directly to the driver in cash or by card, depending on the option selected during booking. All major credit and debit cards are accepted.